• What services does Primetrust Healthcare provide?

Prime trust healthcare provides a range of domiciliary care services, mainly in the Blackpool area. We are a home care service which has been established to respond to the needs of our clients around the clock.

We are an independent care agency that provides care to our clients in their home environment.

Our services are designed for all those who may require assistance with personal care, social care, or domestic care.

We provide care to both the private and public sectors.

We don’t simply offer home care services, our team genuinely cares about you and your individual needs. We always go the extra mile for all our clients, implementing systems such as 1-hour visits to ensure consistent and high-quality service. Our dedicated carers foster genuine and meaningful relationships to ensure that you receive the best possible care.

Yes we do

We are licensed to cover Lancashire. Our office is based in Blackpool so mainly we cover Blackpool and the environs and expanding our areas gradually

We do not provide care for any special conditions at the moment but we are currently working on this and would update the information when these services become available.

We provide care for both short-term and long-term for our clients.

• Are you registered with the CQC? Yes we are
• How do you handle complaints or concerns? We welcome any complaints or concerns. You can reach us through our emails, website or phone number and a senior member of staff will be in contact with you

• What should I do in an emergency? Our phone lines are open 24/7

• What are your office hours?  Monday to Friday 08:00 till 17:00
• What if I need urgent help outside business hours? Our phone lines are open 24/7

• How do I arrange care with Primetrust Healthcare? You can either call us to book an appointment or request a call back.

           A senior member will make an appointment with you to discuss your care needs.

• How quickly can care start? We aim to begin providing the services as soon as possible when all necessary things have been put in place
• Can I make changes to my care schedule? Absolutely yes

• Who are your carers, and how are they trained?

All carers complete an induction; during this time, they complete many training courses, both mandatory and additional to the national standard of training for carers. After this, their training is not complete. It is ongoing, and all our carers work towards their Diploma in Health and Social Care.

• Do you complete background checks on carers?

We have a statutory obligation to undertake a criminal record search on all our carers and provide two supporting references before they can complete the recruitment process.

• Will I always have the same carer?

We try as much as possible to maintain the same carers with our clients unless our clients request a change

• Can I choose a male or female carer? We prioritise satisfying our clients

• How much does your care service cost?

Services start at rate of 18 pounds an hour. Fees are individually calculated for each contract depending on the length of the visit , the location, and the care needs. All charges will be explained to you before the service starts.

• How is billing handled?

You will be invoiced at the end of each week. Your invoice will detail all the visits carried out for that month. Payment can be made by cheque or band transfer